The Ministry of Land Management, Urban Planning and Construction Officially Launches Online Public Services

On 9 April 2024, the Ministry of Land Management, Urban Planning and Construction (“MLMUPC”) officially rolled out its new digital public services, aimed at increasing efficiency, convenience, and transparency for service users.

These digital public services represent a significant step in the MLMUPC’s digital revolution and the initiative is a key priority of the first phrase of the Cambodian government’s Pentagon Strategy in optimizing public services. In addition to streamlining current services, the MLMUPC intends to add other online services in the near future, including for property transfers, issuance of land title deeds, and mortgage registration.

Implementation will begin with services from the Phnom Penh Department of Land, Urban Planning, Construction and Cadaster, which is taking the lead. Simultaneously, the MLMUPC is working closely with the Ministry of Interior on expanding the digital public services to the 25 Capital-Provincial Departments of Land Management, Urban Planning, Construction and Cadaster.

Initially, 6 principal services will be available through the online system, focused on the following:

• Services for construction companies
• Services for design companies
• Opening/closing site permits
• Construction permits
• Construction certificates
• Registration by physical persons

In this initial phase, the above service can be requested online through the MLMUPC’s website http://www.mlmupc.gov.kh/, Camdigikey on the Apple App and Google Play stores, or CamDX; users no longer have to physically apply at the Ministry’s one-window service office. However, the full service is not completely digitized—hard copy documents still need to be submitted, and the final approvals and permits are provided in hard copy only. The procedure is as follows:

Step 1: The applicant completes the online application form.

Link for online application: https://service.mlmupc.gov.kh/#

1. Select the services to be requested.
2. Fill in the service request form.
3. Pay the service fee (accepted payment methods include ABA Pay, ACELEDA, Wing, KHQR, Sathapana, and Visa or Mastercard).

Step 2: The applicant submits the application and supporting documents in hard copy to the one-window service office. The application is then passed to the General Department of Inspection for review and a decision.

Step 3: If the application is approved, notification will be sent to the applicant to pick up their final documents/permit at the MLMUPC.